designgentle

FAQ

The questions we get most often from clients.

With a call or email exchange. We ask about your brand, your market, what you are building, and what good looks like for this project. Then we write a brief together and quote against it. No work starts without a clear scope.

Yes. Around half our current clients are outside Italy. We have worked with brands in the UK, Germany, France, and the United States. All services are delivered digitally, and the design process works the same regardless of geography.

Typically 6-10 weeks from brief sign-off to final delivery. The first two weeks are research and brief refinement. Weeks 3-4 are concept direction. Weeks 5-8 are development and refinement. Weeks 9-10 are final production and guidelines.

Standard plans include two structured revision rounds. That means you give us consolidated feedback and we address every point. A third round can be added via the Extra Revision add-on. Revisions outside the original scope are quoted separately.

You receive all final files, brand guidelines, and a handover call where we walk you through the assets and how to apply them. The source files can be added if you want to have the working files for future use. After delivery, additional work is quoted per the rate card.

Yes. Standard NDA requests are reviewed and signed within one business day. We regularly work with brands in pre-launch, rebranding, or acquisition contexts where confidentiality is important.